There are not many strong incentives for individuals to provide great customer service. There may be small financial rewards that accrue if customers routinely tell an employee’s supervisor what a great job they did; but if someone owns the business, the rewards are greater because positive word of mouth will generate new customers. Not surprisingly, many reports of great customer service (one instance of which we’ve blogged about before) are associated with small business owners.
A child told the mother: “Mum you are very beautiful today.”
Replied the mother : “Why?”
The child said : “ Because you did not get angry today .” Moral of the story:
1. It is easy to possess beauty:- do not get angry.
2. Anger is temporary madness.
A man attended an interview for a job.
Along the corridor, he picked up a piece and threw it into a dustbin.
The interviewer passed by and saw it.
This man got the job. Moral of the story:
Live with good habits, and you will be recognised.
A small boy worked as an apprentice in a bicycle shop.
A man sent a bicycle for repair.
After repairing the bicycle, this boy cleaned up the bicycle and it looked like a new one.
Other apprentices laughed at him for doing redundant work.
The second day after the owner claimed the bicycle back, this boy was pinched and offered a job. Moral of the story :
1.Go the extra mile to be successful.
2. Doing more gains more & Doing less loses more.
The owner of a farm asked his child to work everyday at the farm.
His friend said to him : “ You do not have to make your son work so hard. The crops would grow just as good.”
Owner of the farm replied: “ I am not cultivating my crops, but my child.” Moral of the story:
1. A simple way to groom a child is to let him experience some hardships.
2. If not cut, jade would not turn into useful ware.
A shop is always brightly lit up.
Someone asked : “What brand of bulb are you using ? It is so lasting.”
The shop owner replied : “Our bulbs blew out frequently. We replaced them once a bulb blew out.” Moral of the story:
1. It is simple to maintain brightness , change the bulbs regularly.
2. To brightening up everyday life : Endeavour to abandon unwholesome states of mind and make an effort to encourage wholesome states to grow.
When is your business profitable , when your expenses & liabilities are low right ?
To get the customers in the store all the retailers spend lots & lots of money right ?
After spending lots of money in advertisement , we get new customers ,those new customers when recommend it to their friends & family’s & the business generated from their friends & families doesn’t require any advertisement right ?
Every retailer gets loads of business with this kind of clients without any advertisement costs.
So , What kind of experience does the sales person gives the customer which will prompt them to recommend the product and service to their friends & families.
As an example check this video of ” When Harry Met Sally ” out – [ If anyone finds it offensive , my sincere apologies , but when i saw this movie yesterday night ,i thought about posting it with customer service experience ]
At the end – Check the old woman saying ” I’ll have what she is having” , See how she is influenced by Sally.
It is impossible to unsign a contract,so do all your thinking before you sign.
Warren has learned that once you sign ,the deal is done.You cant go back and rethink whether it was a good deal or a bad one.So do all your thinking before you sign. This is easier said than done,for once that paper is shoved under your nose ,sound reasoning often flies out the window in the name of getting the deal done. Before signing a contract ,imagine all the things that could go wrong.the road of good intentions is paved with what were foreseeable troubles . Thinking long and hard before you take the leap will save you from having to think long and hard about all the trouble you just signed on for.
Warren forgot to put a non- complete clause in his contract with eighty nine year old Rose Blumkin when he fought her Nebraska furniture mart. A few years later Mr.B got angry at the way things were being done at the store ,so she quit & started up a new store across the street – stealing tons of business from NFM. After a few years of suffering the stiff competition , Warren caved in and agreed to buy her new store for a cool $5 million .The second time around he had her sign the non complete agreement,and it is lucky for him that he did since she continued on in the business until she was 103.