Generous Friend Gave Exceptional Tip On Customer Service.

Me & Liyakat
Me & Liyakat
Laptop Table.
Laptop Table.

Today i would like to share something about my co-worker Liyakat Ali Balbale [ Maintainence Manager & A Skilled Carpenter & also an AC  Technician ]

I have a habit of Downloading Movies from the net on a daily basis, so couple of days back I happen to tell my friends in the office where even Liyakat was present that my laptop is getting too hot due to excessive downloads .He heard it & made one beautiful & most of all a practical table which solved my problem, without even telling me ,he inserted a fan which sucked the hottness & releases in the air which you can see in the above image. He did this out of love & respect  for me without expecting anything in return.

The point here ,I would like to bring out is ,this small gesture was a good deed from him to me.

If I told him,he would have made it anyways like i tell him to do some things & he do it. He did this on is own without me knowing it, this may not be a big deal for him but this gesture will stay in my mind for a lifetime ,whenever the topic of laptop will arise in the future wherever i am ,i will always remember him for that small gesture. From his point of view ,he did not do anything amazing ,he may not even remember this instance in future but i will remember it.

Customer Service Point: My point was how many of the salespeople  are doing such a good deed to a customer so that the customer will remember you for a lifetime & he will comeback to do business with you every time he wants to buy something which you are selling. If you generate this kind of clients ,it will rocket your business like anything , you don’t have to spend a bomb for advertising as this customers will do mouth publicity & the power of mouth publicity is huge which you cant even imagine as to generate new clients you need advertising costs which will be saved.

TAO OF WARREN BUFFET # 12 .

 Lord,helps those who help themselves
Lord,helps those who help themselves

“The market,like the Lord,helps those who help themselves.But unlike the Lord, the market does not forgive those who know what they do.”

The stock market is there to make you rich if you know what you are doing.But if you dont know what you are doing,it will show no mercy in making you poor.Ignorance,when mixed with greed,is the stuff financial disasters are made of. In 1969 ,at the high end of the sixties bull market,Warren thought stocks were so overpriced that he got out of the market completely. By 1973-74 the stock market had completely reversed itself and stocks were selling at abrgain prices .Warren bought them up with the appetite of as he said,”a sex-starved man in the middle of a harem filled with beautiful women.” Many of those beauties went on to help make him a billionaire.

As for those investors who stayed in the market after Warren left in 1969,many of them lost their shirts when it crashed in ’73-74,and getting back in became impossible-you need money to buy stocks.It really does help if you know what you are doing.